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REFUNDS AND EXCHANGES

REFUNDS AND EXCHANGE POLICIES:

 

 

MADE TO MEASURE:

  • Any garments ordered under the Made To Measure section of DBL are NOT eligible for refunds or exchanges.
  • We offer a full alterations service for Made To Measure garments
  • Please return the garment to the address below after completing the alterations form found in your parcel with the date you need the garment for, should this be for a specific event.
  • PLEASE NOTE we can only make items smaller under the free alterations policy
  • If an item is too small due to incorrect measurements then we can still alter this however there will be a remake fee. Please email customercare@dressedbylauren.co.uk to organise this.
  • No accessories/swimwear/underwear will be eligible for refund or exchange 
  • If an item arrives and is faulty/not as described, then please contact a member of staff for an exchange. If an item is subsequently returned to us in an unsellable/unfixable condition  due to no fault of DBL then part refund can be offered, or you are welcome to keep the item. Please contact us within 14 days of receiving a garment if you believe it to be faulty.
  • PLEASE NOTE the cost of returns/exchanges is not refunded
     
    DRESSED BY LAUREN, RETURNS AND EXCHANGES
    8 HOLLAND GREEN
    WARNDON VILLAGES
    WORCESTER
    WR4 0NG

       

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