PROM AND EVENT GOWNS:
- On certain garments across the site there is a 'School Attended' box, if you are attending a prom or other event where you are concerned that other guests could wear the same item please fill this in.
- We will endeavour to ensure that customers going to the same event do not have the same items
- Please be aware that if a customer does not provide their school on their order and they wear the same item as you this is not a fault of DBL. If we are unaware of the school attended then we cannot prevent this.
- If the situation arises where two or more customers have ordered the same item then we will contact all parties involved.
- If an agreement can not be reached, by which parties change their designs or colours then the customer who ordered first shall have priority. We are happy to customise designs in order to ensure all parties are happy.
- The other party/parties will then be requested to change their design slightly or change to a different garment.
- This does not affect our refund policy, this does still stand regardless as to this situation.